customer agreement
DEPOSIT / PAYMENT
A $50.00 non-refundable deposit is required for me to begin work on your order. This deposit is considered parti4al payment of your custom order and will be subtracted from the final Portrait price once the order is complete. In the unfortunate circumstance that you are unable to complete your custom order, this deposit will cover the cost of any materials used and any work already completed. Full payment is due upon completion of your order, I accept the following forms of payment: VISA, MasterCard, Discover, and Pay Pal. Personal checks are not accepted as a form of payment, I apologize for any inconvenience. Once payment is received and verified, your custom portrait will be shipped.
COMPLETED ORDERS
When I’m finished with your order, I will notify you via email and send you a photo of your custom portrait. My portraits are truly custom; if you would like me to make any modifications to your portrait, we can discuss this once you receive the photo of your order. All orders are considered “complete” when you have viewed the photo of your custom portrait and are completely satisfied with the result.
SHIPPING
A flat shipping rate of $40.00 is applied to all custom paintings that ship within the United States (excluding Alaska and Hawaii). Additional costs may be applied if you require higher priority shipping arrangements. The price of custom pencil sketches includes shipping costs anywhere in the United States (excluding Alaska and Hawaii). Please contact me for special shipping arrangements and/or International shipping orders. All of my custom portraits are packed securely in a standard artwork shipping box and are insured for delivery.
REFUND POLICY
I currently do not offer a refund policy on my custom orders unless your portrait was damaged or lost during shipping. I am committed to making sure you are beyond satisfied with your custom portrait and will work with you ensure that all your expectations are met. I will only ship your custom order when you give me the formal authorization to do so. In the event that your custom portrait is damaged or lost during shipping, I will certainly honor a refund (sans the $50.00 non-refundable deposit) or I would be more than happy to replace your damaged or lost portrait with another custom portrait at no additional cost. If your portrait was damaged and you opt for a replacement or refund, I require that the damaged portrait be shipped back to me prior me honoring the refund or starting work on the replacement order. In this case, you are responsible for the costs involved in packaging and shipping the portrait back to me. Unfortunately, I just can’t afford to incur this cost. I also cannot be responsible for damaged portraits being lost or damaged when being shipped back to me for replacement or refund.
A $50.00 non-refundable deposit is required for me to begin work on your order. This deposit is considered parti4al payment of your custom order and will be subtracted from the final Portrait price once the order is complete. In the unfortunate circumstance that you are unable to complete your custom order, this deposit will cover the cost of any materials used and any work already completed. Full payment is due upon completion of your order, I accept the following forms of payment: VISA, MasterCard, Discover, and Pay Pal. Personal checks are not accepted as a form of payment, I apologize for any inconvenience. Once payment is received and verified, your custom portrait will be shipped.
COMPLETED ORDERS
When I’m finished with your order, I will notify you via email and send you a photo of your custom portrait. My portraits are truly custom; if you would like me to make any modifications to your portrait, we can discuss this once you receive the photo of your order. All orders are considered “complete” when you have viewed the photo of your custom portrait and are completely satisfied with the result.
SHIPPING
A flat shipping rate of $40.00 is applied to all custom paintings that ship within the United States (excluding Alaska and Hawaii). Additional costs may be applied if you require higher priority shipping arrangements. The price of custom pencil sketches includes shipping costs anywhere in the United States (excluding Alaska and Hawaii). Please contact me for special shipping arrangements and/or International shipping orders. All of my custom portraits are packed securely in a standard artwork shipping box and are insured for delivery.
REFUND POLICY
I currently do not offer a refund policy on my custom orders unless your portrait was damaged or lost during shipping. I am committed to making sure you are beyond satisfied with your custom portrait and will work with you ensure that all your expectations are met. I will only ship your custom order when you give me the formal authorization to do so. In the event that your custom portrait is damaged or lost during shipping, I will certainly honor a refund (sans the $50.00 non-refundable deposit) or I would be more than happy to replace your damaged or lost portrait with another custom portrait at no additional cost. If your portrait was damaged and you opt for a replacement or refund, I require that the damaged portrait be shipped back to me prior me honoring the refund or starting work on the replacement order. In this case, you are responsible for the costs involved in packaging and shipping the portrait back to me. Unfortunately, I just can’t afford to incur this cost. I also cannot be responsible for damaged portraits being lost or damaged when being shipped back to me for replacement or refund.
